When you are managing a bank, especially one with a lot of foot traffic, you would want to make sure that your team is very efficient. One way to do this is to train your team to be flexible and take different tasks as the need arises. This can work in most cases, but in managing banks, may pose a risk.
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There are other risks to your bank that you need to constantly be aware of. To mitigate risks, here are some points that you should consider.
Identifying Specific Tasks
In most organizations, if you want your team to be productive, it is ideal for your members to be able to wear several hats. They should be able to move from one task to another. However, with a bank, there needs to be a clear definition of tasks, so that areas for improvement can easily be addressed. It would also prevent team members from taking advantage of the systems because they have access and authorization to do so.
Regular Reminders of Guidelines and Policies
You should also regularly remind your team of the guidelines and policies in mitigating risks. These guidelines and policies should also be clearly defined, so that other interpretations, especially incorrect ones can be clarified. You should also consider the concept of checks and balances, especially when handling cash. This concept requires for at least two persons to be present when handling cash.
Since audits are time consuming and taxing for a lot of people, this is a process that is usually delayed or even omitted. However, you must remember that regular audits will help you to identify and make changes in your process before it causes any damage to your bank. You should consider setting up an audit management software to minimize that time it takes to complete your audits and the number of people it will require a lot of time and effort from.
Managing a bank can be as easy as 1,2, 3, but mitigating risks are far more complex. As a manager, you need to be always on your toes evaluating your processes and making sure that your team members are following them.